Policies & Processes

Introduction

• From the Owner
• Core Values
• Custom Reimagined - 77 Series
• Contacts

Policies

• Environmental Policy
• Financial Policy

Ordering

• Order Change & Cancellation Policy
• Order Process
• Order Types
• Lead Times
• Backorder Process

Delivery & Receiving

• General Terms Policy
• Special Packaging
• Ground Shipping
• Storage
• Receiving Policy
• Returned Merchandise
• Storage Recommendations

Warranty

• Warranty Policy Information
  • Finish Considerations
  • Environmental Conditions
  • Construction Considerations
  • Handling Damage
• Warranty Claim Process
• Warranty Claim Form
• Product Limited Lifetime Warranty

Design Studio

• Color Development
• Special Doors & Products

Pricing Structure Overview

• Pricing Overview

Sales Resources

• Integrated Tools
  • Spec Site
    • Site Navigation
    • Product Overview
    • Spec Sheets
    • Process Overview
  • Order Express
    • Getting Started
    • Inputting and Placing Orders
    • Specials Request Instructions
    • 20-20 Importing
    • Deeper Dive
  • 20-20 Design Catalogs
    • Download our 20-20 FRAMED Catalog
    • Download our 20-20 FRAMELESS Catalog
    • Installing Catalog Tutorial (YouTube Video)
• Sales Aids
• Display Programs

BDS

• Pricing & Process