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Warranty Claim Request

It is Bremtown Cabinetry’s goal to process warranty claims in an expeditious manner. This form should only be used for issues that fall under the warranty conditions described below. If your issue does not fall under these conditions and you need to add or replace an item related to a previous design order, please use Order Express to place a new order referencing the original Factory Order #. This form should be filled out completely to avoid a delay or denial of claim. Considerations for coverage will be evaluated against the current Warranty Policy.

The factory maintains the option to have the item returned for repair, provide a full replacement or work with the dealer to resolve the issue on site. Moving forward on a resolution without a written claim approval from the factory could result in a denial of your claim. Should onsite repairs be required, a credit amount will be established by Bremtown based on both time and market rates for reasonable reimbursement on the customer’s account.

All cabinets should be checked carefully when receiving and prior to installation. Issues found should be reported immediately along with pictures. Claims for shipping damage on installed cabinets will not be accepted.

Problem Categories

Shipping Damage: Visible damage to the surface, finish, or structure likely caused during transport. Third-party carrier damage and installation damage are NOT covered and must be claimed directly. Factory carrier damage requires a copy of the bill of lading noting the damage. Hidden damage will be verified against factory quality control pictures.

Defective: Mechanical issues, specification issues, or defects in materials or workmanship.

Wrong Item: Item received was not what was ordered

  • Take photos before the item is unwrapped
  • Clearly show what the damage is
  • Include a copy of the bill of landing noting the damage
  • Hidden Damage:
    • Show where wrapping may have been punctured or damaged.
    • Take photo while being unwrapped, before installing.
  • Provide a clear photo showing the defect, show both a close-up and full cabinet picture
  • Include the item number
  • Hardware or Product Not Functioning Correctly: Attach a video if applicable (e.g., pull-out mechanisms, drawer guides not functioning properly)
  • Warpage Issue: Door laying on a flat surface, use a tape measure or a level to show the extent of the warpage
  • Squareness Issue:
    • Use a tape measure to show measurements across the front and back of the cabinet
    • Use a square tool to show the item out of square more than a +/- 1/16”
    • For doors and frames: measurements at the top, middle, and bottom to show variation
  • Include the item number
  • Use a tape measure to show width (W), height (H), and depth (D)
  • Color: Provide a photo of the incorrect color against the correct color (block, etc)

Max file size: 250 MB.
Allowed file types: pdf, doc, docx, jpg, jpeg, png, gif, mp4, mov, webm.